Tag Archives: airlines

Top of Mind Thursday November 19, 2020: Flying High

        It’s been a horrible year for the travel industry–and airlines in particular. The number of passengers carried this year vs. last year may be off by as much as 65%. In this kind of environment, it’s … Continue reading

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Top of Mind Thursday September 3, 2020: Change is in the Air

This week, 3 major airlines did something revolutionary: they did away with a fee that was a big revenue producer for them. On Sunday, United announced they are eliminating change fees–those pesky charges slapped on customers who decide they want … Continue reading

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Top of Mind Thursday February 27,2020: Blue By You

        The escalating coronavirus situation is impacting everything from the stock market to supply chains. But probably the most immediate impact being felt is in the travel industry. Hundreds of flights to Asia were canceled quickly. Now … Continue reading

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Top of Mind Thursday November 2, 2017: This Service Just Doesn’t Fly

I spent an extra 5 hours in O’Hare airport in Chicago last week on my return to San Francisco. Well, actually, since I experienced 10 30-minute delays, it felt like an extra 50 hours in the airport. This started with … Continue reading

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