Tag Archives: airlines

Top of Mind Thursday September 3, 2020: Change is in the Air

This week, 3 major airlines did something revolutionary: they did away with a fee that was a big revenue producer for them. On Sunday, United announced they are eliminating change fees–those pesky charges slapped on customers who decide they want … Continue reading

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Top of Mind Thursday February 27,2020: Blue By You

        The escalating coronavirus situation is impacting everything from the stock market to supply chains. But probably the most immediate impact being felt is in the travel industry. Hundreds of flights to Asia were canceled quickly. Now … Continue reading

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Top of Mind Thursday November 2, 2017: This Service Just Doesn’t Fly

I spent an extra 5 hours in O’Hare airport in Chicago last week on my return to San Francisco. Well, actually, since I experienced 10 30-minute delays, it felt like an extra 50 hours in the airport. This started with … Continue reading

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Top of Mind Thursday March 13, 2014: Strange Bedfellows

The disappearance last Saturday of Malaysian Airlines Flight 370, a 777 with 239 people onboard, is tragic. At this point, it’s highly unlikely that the aircraft will be found intact or that there are any survivors of what is likely … Continue reading

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