Tag Archives: United Airlines

Top of Mind Thursday September 3, 2020: Change is in the Air

This week, 3 major airlines did something revolutionary: they did away with a fee that was a big revenue producer for them. On Sunday, United announced they are eliminating change fees–those pesky charges slapped on customers who decide they want … Continue reading

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Top of Mind Thursday April 13, 2017: The Beatings Will Continue Till Morale Improves

There’s been much attention given to the unfortunate incident of a passenger being physically removed from a United Airlines flight on Monday, dragged, and bloodied when he refused to relinquish his seat for an airline employee. United’s initial response was … Continue reading

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Top of Mind Thursday October 2, 2014: Make Their Day

My United Airlines flight from San Francisco to Newark this week was remarkable. It wasn’t the flight itself: the plane was full, the seats too close together, and the ride even more bumpy than usual. But it was the captain’s … Continue reading

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Top of Mind Thursday June 12, 2014: The Sorry State of Travel Today

Last week I stayed in a brand new Marriott hotel in Los Angeles. The facilities were great; the service left a lot to be desired. Basic things, like getting the room cleaned at a reasonable hour, didn’t happen as expected. … Continue reading

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