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Tag Archives: customer service
Top of Mind Thursday – March 7, 2024: For Everything, There Is a Season
What happens when the Internet freezes, again and again? Not much gets done. In fact, everything in your business comes to a screeching halt. That’s what happened to me this week after a Comcast “upgrade” that seemed to result in … Continue reading
Top of Mind Thursday – July 6, 2023: Pay Attention!
Distraction. It’s all around us. Drivers are distracted with phones and texting. Pedestrians and bicyclists are not watching out for traffic. Kids and parents are often in separate worlds, as are bosses and employees. Retail employees seem to be doing … Continue reading
Top of Mind Thursday – June 15, 2023: Do Your Damn Job
It happened again this week. At least once a day, someone else told me about a simple customer service issue they tried to resolve that became unnecessarily complex and drawn-out–and I experienced this myself, too. None of these were unique … Continue reading
Top of Mind Thursday – May 25, 2023: Doing What You Say You Will
Sometimes I wonder if people ever read their job descriptions. This is particularly true of those in customer service. As a customer service rep, your job is to help a customer resolve their issue. It’s not to berate the customer … Continue reading