Tag Archives: customer service

Top of Mind Thursday April 26, 2018: Please Love Me Less Often

As marketers, we think we know what our customers want from us–and it obviously must be more attention. Why else would businesses send us email updates on a daily basis? Or mail us sales material for products or promotions we’ve … Continue reading

Posted in News and Updates, Top of Mind Thursday Memo | Tagged , , , , , , , | Comments Off on Top of Mind Thursday April 26, 2018: Please Love Me Less Often

Top of Mind Thursday November 2, 2017: This Service Just Doesn’t Fly

I spent an extra 5 hours in O’Hare airport in Chicago last week on my return to San Francisco. Well, actually, since I experienced 10 30-minute delays, it felt like an extra 50 hours in the airport. This started with … Continue reading

Posted in News and Updates, Top of Mind Thursday Memo | Tagged , , , , , , , , , | Comments Off on Top of Mind Thursday November 2, 2017: This Service Just Doesn’t Fly

Top of Mind Thursday December 10, 2015: Life Saving Customer Service

Thirty minutes into my cross-country flight yesterday, there was a PA announcement looking for a medical provider onboard. It turned out a woman in the row in front of me was having some kind of medical issue. Someone came forward … Continue reading

Posted in Top of Mind Thursday Memo | Tagged , , , , , , , , | Comments Off on Top of Mind Thursday December 10, 2015: Life Saving Customer Service

No, I Can’t Help You No Matter What You Need

What good does it do to jump to conclusions before finding out what the customer really is looking for to start?
Continue reading

Posted in Hall of Shame | Tagged , , | 1 Comment

  • Upcoming Events

  • What’s New

    LISTEN: The Inspired Leadership Show with guest, Linda Popky. Discover secrets of being an effective leader thru communication, positive influence and sustainable productivity.

    Article: When It's Time to Fire a Customer. Linda talks about when a customer is too costly to keep.

    Article: The just-in-time effect: How Amazon and Uber have changed associations. Linda discusses how to survive in a just-in-time world on MultiBriefs: Exclusive.

    Article: What Boeing Can Learn From Oncologists and Hackers. Linda talks about the value of good user experience on C-Suite Network.

    Article: Are you being served? What about your customers?. Linda discusses how to satisfy customers on MultiBriefs: Exclusive.

    Article: Two Successful Female Business Partnerships on Life Lessons at 50 Plus. Linda Popky and Lisa Anderson who talk about being co-executive directors of the Society for the Advancement of Consulting (SAC).

    Podcast: "We Built This City" - Linda Popky shares stories about her 40+ years in tech marketing in Silicon Valley. She says, "Don't ever listen to somebody who tells you you can't do something." - Listen!

    Podcast: Interview of Linda Popky about Using Friction to Improve Your Marketing by Gene Hammett on Leaders in the Trenches.

    SAC® Press Release: "Focused Strategies Drive Growth at Successful Organizations" - Linda Popky talks about how growth comes through customer acquisition and retention. – Read release.

    Podcast: Linda Popky interviews Dr. Diane Hamilton who discusses why curiosity is so important to today's workplace. - Listen.


    Take our Marketing Above the Noise Assessment.

    Video: Just a Moment for Marketing: One-minute videos that focus on a marketing tip or anecdote. – View over 100 videos.

    NEW eBOOK: Top of Mind: 101 Insights to Transform Your Business
    Purchase PDF or ePub book.
    Top of Mind

    Book Video Trailer How can your message be heard in today's crowded, chaotic environment? Learn more about Linda Popky's new book, Marketing Above the Noise: Achieve Strategic Advantage with Marketing that Matters, in this short video trailer.

    Harvard Business Review: "Identify the Marketing Metrics That Actually Matter" by Linda J. Popky - Read article

  • Read Our Blog

  • Subscribe to the Top of Mind Thursday Newsletter

    Free articles download with sign up
  • Marketing Above the Noise

    Introducing Dynamic Market Leverage™, an approach to help cut through the clutter, stand out, and effectively build business.

    Marketing Above The Noise

    What's Inside Available in Hardcover and eBook formats