Tag Archives: customer service

Lessons from the Road: If it Weren’t For Those Pesky Customers!

What signals is your business sending to its customers? Are you signaling them not to bother you in the future?
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Posted in Customer Interactions | Tagged , , , | 1 Comment

The United and Continental Merger: The Real Reason Bigger and Badder isn’t Necessarily Better

United Airlines lost track of their target market. Or, more specifically, they focused on where the market *used* to be, as opposed to where it is now. And we as passengers are feeling the pain as a result.
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Posted in Marketing Strategy | Tagged , , , , , , , , , , , | Comments Off on The United and Continental Merger: The Real Reason Bigger and Badder isn’t Necessarily Better

Why the Spirit Doesn’t Move Me…and Other Lessons from Air Travel

It seems every time you turn around, an airline is trying to find another way to charge passengers to use their services. The latest episode involves Spirit Airlines’ recent decision to charge passengers for carry-on luggage. This comes after most … Continue reading

Posted in Hall of Shame | Tagged , , , , , , , | 2 Comments

Badgering Your Customers is Not Good for Business

In the last month, I’ve received no less than 15 phone calls from the telemarketing arm of a publication I subscribe to. It’s gotten to the point where I recognize the phone number and ignore all of the calls from … Continue reading

Posted in Customer Interactions | Tagged , , , | 2 Comments

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