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Tag Archives: customer service
No, I Can’t Help You No Matter What You Need
What good does it do to jump to conclusions before finding out what the customer really is looking for to start?
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When the Customer is Never Right Part 2: We Know What You Want, Deal With It!
Because the waiter wrote down the wrong order, it had to have been what I ordered. Except it wasn’t.
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Posted in Customer Interactions
Tagged customer service, Miami beach
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When the Customer Is Never Right…Part 1: The Case of the Sushi Nazi
What we wanted was not relevant, they served us what, when and how they chose.
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Absolutely, Positively a Problem: Fedex, you’ve got some work to do
Unless he’s been working on my route for the last few months, the situation with the driver throwing the computer monitor is NOT an insolated incident.
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Posted in Hall of Shame
Tagged customer service, Fedex, thrown package, viral video
Comments Off on Absolutely, Positively a Problem: Fedex, you’ve got some work to do