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Tag Archives: customer service
Over and Out (Back) Part 2: More Travel Tidings from Kiwi Land
It’s nice to be in a place where service employees don’t expect a tip yet provide excellent service anyway.
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Posted in Travel
Tagged Auckland, Australia, customer service, internet bandwidth, New Zealand, Occupy, Queenstown, Sydney
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Not Quite the Right Mix: Kitchen Aid doesn’t serve up the recipe we’re looking for
Do you wait for a customer to call and tell you about a problem you already know exists? Or do you proactively contact them to let them know you’ll be taking care of a potential situation before it has the opportunity to cause a problem?
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Posted in Customer Interactions
Tagged customer loyalty, customer service, Kitchen Aid
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Lessons from the Road: If it Weren’t For Those Pesky Customers!
What signals is your business sending to its customers? Are you signaling them not to bother you in the future?
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Posted in Customer Interactions
Tagged Crowne Plaza, customer service, pesky customers, Sheraton
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The United and Continental Merger: The Real Reason Bigger and Badder isn’t Necessarily Better
United Airlines lost track of their target market. Or, more specifically, they focused on where the market *used* to be, as opposed to where it is now. And we as passengers are feeling the pain as a result.
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Posted in Marketing Strategy
Tagged business travelers, Continental Airlines, customer service, Delta, frequent fliers, JetBlue, merger, profitability, Singapore, Southwest, United Airlines, Virgin
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