Tag Archives: customer service

When the Customer Is Never Right…Part 1: The Case of the Sushi Nazi

What we wanted was not relevant, they served us what, when and how they chose.
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Absolutely, Positively a Problem: Fedex, you’ve got some work to do

Unless he’s been working on my route for the last few months, the situation with the driver throwing the computer monitor is NOT an insolated incident.
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Over and Out (Back) Part 2: More Travel Tidings from Kiwi Land

It’s nice to be in a place where service employees don’t expect a tip yet provide excellent service anyway.
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Not Quite the Right Mix: Kitchen Aid doesn’t serve up the recipe we’re looking for

Do you wait for a customer to call and tell you about a problem you already know exists? Or do you proactively contact them to let them know you’ll be taking care of a potential situation before it has the opportunity to cause a problem?
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