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Tag Archives: artificial intelligence
Top of Mind Thursday – June 15, 2023: Do Your Damn Job
It happened again this week. At least once a day, someone else told me about a simple customer service issue they tried to resolve that became unnecessarily complex and drawn-out–and I experienced this myself, too. None of these were unique … Continue reading
Top of Mind Thursday – May 25, 2023: Doing What You Say You Will
Sometimes I wonder if people ever read their job descriptions. This is particularly true of those in customer service. As a customer service rep, your job is to help a customer resolve their issue. It’s not to berate the customer … Continue reading
Top of Mind Thursday – March 30, 2023: An Intelligent Way to look at AI Bots
***No AI tools were used in the preparation of this message.*** With all the attention around AI tools like ChatGPT, will this disclaimer be required on content that was generated the old fashioned way–by regular ordinary humans? The answer to … Continue reading
Top of Mind Thursday – January 26, 2023: How About a Little Chat?
The latest big thing is ChatGPT–an AI-based tool that can write essays, compose poetry, and even pass graduate school exams. The possibilities for this tool seem pretty amazing. It will write email for you. . . and write papers for … Continue reading