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Tag Archives: AI
Top of Mind Thursday – May 22, 2026: Abdicating Intelligence
Twice this week I found myself facilitating a Zoom meeting where there were more AI bot attendees than actual humans. How could that be? Because some of the people invited chose not to attend but sent their bots instead. These … Continue reading
The End of the World as We Know It?
If you listen to the pundits, AI is about to turn our world upside down, bots and sentient tools will take over our jobs, and we will lose control ofcivilization as we know it. Really? According to Wikipedia, AI is … Continue reading
Top of Mind Thursday – June 15, 2023: Do Your Damn Job
It happened again this week. At least once a day, someone else told me about a simple customer service issue they tried to resolve that became unnecessarily complex and drawn-out–and I experienced this myself, too. None of these were unique … Continue reading
Top of Mind Thursday – May 25, 2023: Doing What You Say You Will
Sometimes I wonder if people ever read their job descriptions. This is particularly true of those in customer service. As a customer service rep, your job is to help a customer resolve their issue. It’s not to berate the customer … Continue reading