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Tag Archives: customer experience
Top of Mind Thursday – May 25, 2023: Doing What You Say You Will
Sometimes I wonder if people ever read their job descriptions. This is particularly true of those in customer service. As a customer service rep, your job is to help a customer resolve their issue. It’s not to berate the customer … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged AI, artificial intelligence, customer experience, customer service, reputation
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Top of Mind Thursday – May 18, 2023: Barking Up the Wrong Tree
My dog needed a refill on one of his prescriptions. How difficult could that be? For years, we’ve used online pet med companies, like Chewy, who quickly and easily refill pet prescriptions on time and at a reasonable cost. The … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged customer experience, customer experience optimization
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Top of Mind Thursday – November 4, 2022: Two Sides of the Same Pill
Yesterday, when I walked into my local CVS to pick up a prescription, I found 7 people in line in front of me. Immediately, my blood pressure went up. How long would this process take? How much time would I … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged brand loyalty, customer experience, customer loyalty, customer retention, customer service, pharmacy
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