Tag Archives: customer experience

Top of Mind Thursday – November 4, 2022: Two Sides of the Same Pill

Yesterday, when I walked into my local CVS to pick up a prescription, I found 7 people in line in front of me. Immediately, my blood pressure went up. How long would this process take? How much time would I … Continue reading

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Walk A Mile in Their Shoes: How Improving Empathy Translates to Bottom Line Improvements

Maria Ross www.red-slice.com Maria Ross, the founder of brand consultancy Red Slice, believes cash flow, creativity, and compassion are not mutually exclusive. She advises entrepreneurs and fast-growth businesses on building irresistible brand stories and messaging to better connect with customers. … Continue reading

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Customer Experience: Are You Ready for the New Journey?

Christine Crandell President New Business Strategies www.newbizs.com Christine Crandell, president of B2B strategy and customer experience firm New Business Strategies, leads client services teams serving customers worldwide. She has keynoted and spoken on building customer-centric organizations, aligning sales and marketing, … Continue reading

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The 21st Century Power Couple: Why CMOs and CIOs Belong Together

Meg Bear Group Vice President, Oracle Social Cloud Oracle www.megbear.com Meg Bear lives and works at the intersection of people, business and technology. The Group Vice President for the Oracle Social Cloud, Meg has over 10,000 hours and more than … Continue reading

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