Tag Archives: customer experience

Top of Mind Thursday – May 25, 2023: Doing What You Say You Will

Sometimes I wonder if people ever read their job descriptions. This is particularly true of those in customer service. As a customer service rep, your job is to help a customer resolve their issue. It’s not to berate the customer … Continue reading

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Top of Mind Thursday – May 18, 2023: Barking Up the Wrong Tree

My dog needed a refill on one of his prescriptions. How difficult could that be? For years, we’ve used online pet med companies, like Chewy, who quickly and easily refill pet prescriptions on time and at a reasonable cost. The … Continue reading

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Top of Mind Thursday – November 4, 2022: Two Sides of the Same Pill

Yesterday, when I walked into my local CVS to pick up a prescription, I found 7 people in line in front of me. Immediately, my blood pressure went up. How long would this process take? How much time would I … Continue reading

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Walk A Mile in Their Shoes: How Improving Empathy Translates to Bottom Line Improvements

Maria Ross www.red-slice.com Maria Ross, the founder of brand consultancy Red Slice, believes cash flow, creativity, and compassion are not mutually exclusive. She advises entrepreneurs and fast-growth businesses on building irresistible brand stories and messaging to better connect with customers. … Continue reading

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