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Tag Archives: customer experience
Top of Mind Thursday – November 4, 2022: Two Sides of the Same Pill
Yesterday, when I walked into my local CVS to pick up a prescription, I found 7 people in line in front of me. Immediately, my blood pressure went up. How long would this process take? How much time would I … Continue reading
Customer Experience: Are You Ready for the New Journey?
Christine Crandell President New Business Strategies www.newbizs.com Christine Crandell, president of B2B strategy and customer experience firm New Business Strategies, leads client services teams serving customers worldwide. She has keynoted and spoken on building customer-centric organizations, aligning sales and marketing, … Continue reading
The 21st Century Power Couple: Why CMOs and CIOs Belong Together
Meg Bear Group Vice President, Oracle Social Cloud Oracle www.megbear.com Meg Bear lives and works at the intersection of people, business and technology. The Group Vice President for the Oracle Social Cloud, Meg has over 10,000 hours and more than … Continue reading