Tag Archives: customer loyalty

Not Quite the Right Mix: Kitchen Aid doesn’t serve up the recipe we’re looking for

Do you wait for a customer to call and tell you about a problem you already know exists? Or do you proactively contact them to let them know you’ll be taking care of a potential situation before it has the opportunity to cause a problem?
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Why is It So Hard to Be a “Preferred Customer?”

Not sure what customers prefer? Here’s a novel approach. Ask them.
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Have We Forgotten About Our Customers?

With all the turmoil and trauma of these economic times, it’s easy to fixate on doom and gloom. This company is having another layoff, that one is cutting back production, another is going bankrupt. You’d think the companies who are … Continue reading

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