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Tag Archives: customer experience optimization
Top of Mind Thursday – October 5, 2023: Many Happy Returns
Back in the old days of 2019, one conjured up the Uber app when you needed a ride to get from Point A to Point B. Then, in 2020, the pandemic hit and most people weren’t going anywhere. So Uber … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged added value, customer experience, customer experience optimization, engaging customer experience, new services, Uber
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Top of Mind Thursday – May 18, 2023: Barking Up the Wrong Tree
My dog needed a refill on one of his prescriptions. How difficult could that be? For years, we’ve used online pet med companies, like Chewy, who quickly and easily refill pet prescriptions on time and at a reasonable cost. The … Continue reading
Posted in News and Updates, Top of Mind Thursday Memo
Tagged customer experience, customer experience optimization
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Customer Experience Optimization: New Rules for Innovation
In the latest episode of our Marketing Thought Leadership podcast, Lynn Hunsaker of Clear Action explains the new rules of innovation, including a focus on customer experience outcomes, circumstance-based personas, and all-employee involvement. Listen now.
Posted in News and Updates
Tagged Clear Action, customer experience optimization, innovation, Lynn Hunsaker, marketing thought leadership
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