Category Archives: Hall of Shame

Absolutely, Positively a Problem: Fedex, you’ve got some work to do

Unless he’s been working on my route for the last few months, the situation with the driver throwing the computer monitor is NOT an insolated incident.
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Return to Sender: Netflix’s Misguided New Pricing and Branding Strategy

Netflix is in the business of delivering entertainment to consumers –easily and seamlessly. Period. Not in the DVD shipping business or the streaming video business.
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Spam from InformationWeek: What Part of “No” Don’t You Get?

No, means no–not yes or maybe or I was only kidding. Not listening to what your customers are telling you is the best way to turn a “No, not now” into “No, not ever, in your wildest dreams.”
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Why the Spirit Doesn’t Move Me…and Other Lessons from Air Travel

It seems every time you turn around, an airline is trying to find another way to charge passengers to use their services. The latest episode involves Spirit Airlines’ recent decision to charge passengers for carry-on luggage. This comes after most … Continue reading

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