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Category Archives: Hall of Shame
Absolutely, Positively a Problem: Fedex, you’ve got some work to do
Unless he’s been working on my route for the last few months, the situation with the driver throwing the computer monitor is NOT an insolated incident.
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Posted in Hall of Shame
Tagged customer service, Fedex, thrown package, viral video
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Return to Sender: Netflix’s Misguided New Pricing and Branding Strategy
Netflix is in the business of delivering entertainment to consumers –easily and seamlessly. Period. Not in the DVD shipping business or the streaming video business.
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Posted in Hall of Shame
Tagged Bic, brand strategy, Coke, Colgate, entertainment delivery, LifeSavers, misguided, Netflix, Qwikster, Reed Hastings
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Why the Spirit Doesn’t Move Me…and Other Lessons from Air Travel
It seems every time you turn around, an airline is trying to find another way to charge passengers to use their services. The latest episode involves Spirit Airlines’ recent decision to charge passengers for carry-on luggage. This comes after most … Continue reading
Posted in Hall of Shame
Tagged charge for carryon bags, customer service, Delta Airlines, JetBlue, Southwest Airlines, Spirit Airlines, United Airlines, Virgin
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