Top of Mind Thursday May 10, 2018: Sorry for All the Apologies

Top of Mind Thursday

While watching the NBA Playoffs this week, I saw two ads in a row that were dedicatsed to apologies.

Leverage2Market Logo

The first, from Facebook, told us we should go back to the early days when people went to the site to find and interact with friends. Then they apologized for losing their way over the last few years, including fake news and selling data in appropriately.

The second was from Wells Fargo, who invoked their proud heritage and apologized for losing their way. They talked about how they’ve been rededicated in 2018 and eliminated the behaviors causing the problems.

Admitting you’re wrong is a step in the right directions. (It beats CA utility PG&E, who ran ads singing their own praises after the deadly San Bruno fire–until a federal judge required them to use their ad budget to publicly acknowledge their errors and talk about changes being made.

But apologizing only goes so far. If you’ve really changed your behavior, show us what you’re doing differently, and do it again and again until the behavior becomes permanent practice.

Until then, don’t expect us to forgive and forget when you apologize. Sorry.


To subscribe, please click here.

Consultants: Special membership rates on membership in the Society for the Advancement of Consulting this week only. Learn more.

Contact me to find out how to get heard above the noise.

Limited time to devote to marketing? Check out our weekly Just a Moment for Marketing videos. They only take a minute.

Marketing Above the NoiseCheck out the new video trailer for my book, Marketing Above the Noise: Achieve Strategic Advantage with Marketing that Matters.

Download a FREE chapter now.

What are people saying?

Buy now.

Let us help your business rise to the top.
(650) 281-4854

This entry was posted in News and Updates, Top of Mind Thursday Memo and tagged , , , , , , , , . Bookmark the permalink.

Comments are closed.

  • Upcoming Events

  • What’s New

    LISTEN: The Inspired Leadership Show with guest, Linda Popky. Discover secrets of being an effective leader thru communication, positive influence and sustainable productivity.

    Article: By any other name: Beyond Meat grows beyond belief. Linda discusses how to leap forward with business innovations on MultiBriefs: Exclusive.

    Article: A climate of change: What should your organization do?. Linda discusses how climate change might impact your business on MultiBriefs: Exclusive.

    Article: Two Successful Female Business Partnerships on Life Lessons at 50 Plus. Linda Popky and Lisa Anderson who talk about being co-executive directors of the Society for the Advancement of Consulting (SAC).

    Podcast: "We Built This City" - Linda Popky shares stories about her 40+ years in tech marketing in Silicon Valley. She says, "Don't ever listen to somebody who tells you you can't do something." - Listen!

    SAC® Press Release: "Ethics Come from the Inside-Out in Exceptional Leaders" - Linda Popky talks about how ethical behavior becomes a key brand differentiator. – Read release.

    Podcast: Linda Popky interviews Maria Ross who explains why empathy is so important in today’s workplace.  - Listen.

    Take our Marketing Above the Noise Assessment.

    Video: Just a Moment for Marketing: One-minute videos that focus on a marketing tip or anecdote. – View over 100 videos.

    eBOOK: Top of Mind: 101 Insights to Transform Your Business
    Purchase PDF or ePub book.
    Top of Mind

    Book Video Trailer How can your message be heard in today's crowded, chaotic environment? Learn more about Linda Popky's new book, Marketing Above the Noise: Achieve Strategic Advantage with Marketing that Matters, in this short video trailer.

    Harvard Business Review: "Identify the Marketing Metrics That Actually Matter" by Linda J. Popky - Read article

  • Read Our Blog

  • Subscribe to the Top of Mind Thursday Newsletter

    Free articles download with sign up
  • Marketing Above the Noise

    Introducing Dynamic Market Leverage™, an approach to help cut through the clutter, stand out, and effectively build business.

    Marketing Above The Noise

    What's Inside Available in Hardcover and eBook formats