On Monday morning, I flew out of SFO Airport, taxiing past the wreckage of last weekend’s Asiana Airlines crash.
It’s quite sobering to see the burnt-out remnant of a jumbo airliner sitting on the next runway over. But what was more impressive was the steady stream of vehicles headed out to the crash site at 7am that morning–the NTSB investigation team, FBI, local law enforcement and fire, airport officials, etc.
No sooner does an accident of this sort take place then a group of highly trained professionals jumps into gear to reenact what happened–not to assess blame, but to understand the underlying cause and find out how to prevent similar incidents in the future.
As a result of this tragedy, it’s likely that changes will be made regarding everything from how pilots are introduced to new models of airplanes to how Boeing designs airline interiors so as to avoid injuries post-crash–from crew training and evacuation procedures to on-the-ground actions by emergency responders.
Are you taking the time to aggressively learn from mistakes and failures? Do you focus on assessing what went wrong and how you can avoid this in the future? Do you reward or punish people who point out weaknesses?
Are you really learning from failure?
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