Most of us see Amazon as a smooth, well-run machine — delivering book, music, electronics, and just about all kinds of goods and services quickly and reliably.
But a recent New York Times article implies all may not be calm below the surface at Amazon. The company has a reputation for driving its employees hard, creating strong internal competition that often leads to backstabbing and internal fights, and a high rate of burnout.
Does Amazon succeed because of these traits, or in spite of them? Possibly a little bit of both. The question is what can we learn from these revelations?
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