Last week I had the opportunity to eat at a restaurant in Tampa, FL called Bern’s Steakhouse.
Inside a white nondescript building is an incredibly well-tuned operation…from the extensive menu (yes, there’s more than steak!) to impeccable service, the world’s largest private wine collection, and a separate dining area just for desserts.
My local colleagues had arranged a kitchen and wine cellar tour for us where we learned that all servers intern in the kitchen for 18 months before they are allowed to wait on guests. Our server that evening was a captain who proudly told us he had been working at Bern’s for over 40 of the restaurant’s 59 years in operation.
From the moment we walked in the door, we received an outstanding dining experience with an amazing attention to detail. No wonder this is a Tampa institution.
Unfortunately, this type of attention to customer service is rare in today’s environment. But imagine how your organization could benefit by providing customer experience that is this well done.
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