Top of Mind Thursday August 9, 2018: Back in the Saddle Again

Top of Mind Thursday

Yesterday, I walked into a Trader Joe’s store in Los Angeles to buy a few groceries.

By itself, there’s nothing unusual in that. Except that less than 3 weeks ago, this particular store had been the site of a hostage situation where an interaction between the police and the gunman resulted in the death of a Trader Joe’s employee.

Leverage2Market Logo

What happened in the two weeks between that event and the reopening of the store a few days ago, is what’s unusual.

The company closed the store to not just clean up the aftermath of the shooting, but to implement a long-planned upgrade to the front checkout section. In addition to grief counseling, they gave all employees additional vacation pay for the time the store was closed. On reopening day, they brought all employees back in to reacclimate, but also brought in a crew from another store to man the registers and help customers.

Today, the store looks like any other Trader Joe’s, with the exception of one small space upfront with a memorial to the murdered employee and notes of support from TJ’s stores around the country. And it’s still as difficult to get in and out of the parking lot at rush hour as ever.

In the 60 year history of the chain, Trader Joe’s had never dealt with the death of an employee onsite before. They had no playbook for this kind of event. Yet, they built on a culture of engagement and trust to do the right thing to help employees get through a horrific situation, and to strengthen the relationship between the chain and its employees, as well as its customers.

Kudos to Trader Joe’s for doing what needed to be done to get back in the saddle again.

To subscribe, please click here.

Contact me to find out how to get heard above the noise.


Limited time to devote to marketing? Check out our weekly Just a Moment for Marketing videos. They only take a minute.

Check out our marketing thought leadership podcasts.

Marketing Above the NoiseCheck out the new video trailer for my book, Marketing Above the Noise: Achieve Strategic Advantage with Marketing that Matters.

Download a FREE chapter now.

What are people saying?

Buy now.

Let us help your business rise to the top.
(650) 281-4854

This entry was posted in News and Updates, Top of Mind Thursday Memo and tagged , , , , , , , , , . Bookmark the permalink.

Comments are closed.

  • Upcoming Events

  • What’s New

    Podcast: Linda Popky interviews David Priemer who explains why selling is so different now than it was just a few years ago - even more so in a post-pandemic world. - Listen.

    Article: Zig While Others Zag. Linda talks about finding opportunities during the pandemic on C-Suite Network.

    Article: Making Up for Lost Time. Linda discusses ideas for businesses to do during the COVID-19 lockdown on MultiBriefs: Exclusive.

    SAC® Press Release: "Successfully Navigating the COVID-19 Crisis Requires Action Now" - Leading consultants' advice available in new free eBook. Linda offers advice on how to cement relationships with your best customers. – Read release.

    Article: Now More Than Ever: Whom You Associate With Matters. Lisa Anderson and Linda talk about taking over the management of Society for the Advancement of Consulting (SAC).

    Article: The danger in believing it ‘won't happen here’. Linda discusses preparedness in times of crisis on MultiBriefs: Exclusive.

    Podcast: "We Built This City" - Linda Popky shares stories about her 40+ years in tech marketing in Silicon Valley. - Listen!

    Video: Just a Moment for Marketing: One-minute marketing tip videos. – View over 100 videos.

    eBOOK: Top of Mind: 101 Insights to Transform Your Business
    Purchase PDF or ePub book.
    Top of Mind

    Book Video Trailer Learn more about Linda Popky's book, Marketing Above the Noise: Achieve Strategic Advantage with Marketing that Matters.

    Harvard Business Review: "Identify the Marketing Metrics That Actually Matter" by Linda J. Popky - Read article

  • Read Our Blog

  • Subscribe to the Top of Mind Thursday Newsletter

    Free articles download with sign up
  • Marketing Above the Noise

    Introducing Dynamic Market Leverage™, an approach to help cut through the clutter, stand out, and effectively build business.

    Marketing Above The Noise

    What's Inside Available in Hardcover and eBook formats