This falls under the category of “you just can’t make this stuff up.”
I’ve been working with my ISP for two days to figure out why my T1 line has been intermittently flaky. They went to the provisioner (Covad), who has determined the problem is with the line provider, AT&T. In a desire to get this fixed as quickly as possible, I told the ISP to tell AT&T they could come any time of the day or night as long as they called first.
Guess what. AT&T told us they aren’t able to call in advance. Wait a minute, aren’t they the phone company? Am I missing something here? Maybe we should take them over to Sprint or Verizon and help them get one of those great deals on a cell phone.
2 Responses to Stranger than Fiction: AT&T Misses the Connection