Category Archives: Hall of Fame/Shame

Doing Good Shouldn’t Be So Hard

File this under the heading “No Good Deed Goes Unpunished”….. We had quite a bit of catered, untouched food left from a graduation/birthday/anniversary party yesterday (Lesson: Don’t believe the estimates you see about how many servings each platter holds. Multiply … Continue reading

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Stranger than Fiction: AT&T Misses the Connection

This falls under the category of “you just can’t make this stuff up.” I’ve been working with my ISP for two days to figure out why my T1 line has been intermittently flaky. They went to the provisioner (Covad), who … Continue reading

Posted in Customer Interactions, Hall of Fame/Shame | 2 Comments

When the Package Says About the Product Inside

This week I finally decided to dump my HP OfficeJet All-in-One printer. I know HP has a reputation for building good quality printers and I have an ancient LaserJet 4050 that I think will survive the next nuclear disaster, but … Continue reading

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Not everywhere you want to be…

From our most recent Marketing Leverage Times newsletter: Wes Trochil of Effective Database Management in Hamilton, VA  tells us why he won’t be leaving home without American Express: “I lost my wallet and had to replace all my credit cards. I … Continue reading

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