Tag Archives: customer retention

Top of Mind Thursday – November 4, 2022: Two Sides of the Same Pill

Yesterday, when I walked into my local CVS to pick up a prescription, I found 7 people in line in front of me. Immediately, my blood pressure went up. How long would this process take? How much time would I … Continue reading

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Just a Moment for Marketing: Can You Have Not Enough Friction?

Linda observes: Creative disagreement leads to new ideas and improvements.

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Just a Moment for Marketing: Surviving a Brand Attack

Linda advises: Be open, be transparent and don’t be on the defensive.

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Just a Moment for Marketing: The World at Your Finger Tips

Linda advises: Aim high and achieve more.

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